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True Blue Casino Terms & Conditions
True Blue Casino operates under a Costa Rica gambling licence. The platform uses 256-bit SSL encryption and all games are certified and audited by Gaming Laboratories International (GLI).
1. General terms and eligibility
These Terms & Conditions form an agreement between you and True Blue Casino in relation to your use of the website, applications, games and related services. They apply to all visitors, registered account holders and players. Additional terms may apply to specific games, promotions, competitions, payment services or other features. Where additional terms apply, they will be made available before or during the relevant activity and should be read together with these terms.
You must be legally entitled to use online gambling services in the place where you are located. You must meet the minimum legal age that applies to you and must not access the services from a location where online gambling is prohibited. It is your responsibility to understand and follow the laws that apply to you. We may restrict or refuse access where we reasonably believe that a person is underage, located in a restricted area or otherwise unable to use the services lawfully.
You may only create and use an account for yourself. Information supplied during registration must be accurate, current and complete. You must update your information if it changes. We may ask you to confirm your identity, age, address, payment details or other information before allowing access to some or all services. Until verification is completed, an account or transaction may be limited, suspended or held for review.
- Keep your account login details confidential and do not allow another person to use your account.
- Tell us promptly if you believe your account details have been lost, stolen or used without permission.
- Do not open or operate accounts for another person, or allow another person to place bets using your account.
- Do not provide misleading information or attempt to avoid identity, age, location or security checks.
- Use the website only for lawful purposes and in accordance with these terms.
You are responsible for activity carried out through your account unless you have notified us of unauthorised access and we have had a reasonable opportunity to investigate. We may suspend, close or restrict an account where we identify suspected fraud, unlawful activity, breaches of these terms, a regulatory concern or a risk to the integrity of the services.
2. Deposits, play and withdrawals
You should only deposit money that you can afford to lose. Deposits must be made using a payment method that belongs to you or that you are authorised to use. We may decline, reverse or review a transaction where the payment method cannot be verified, appears to belong to another person, or raises security or compliance concerns. Available payment options, processing requirements and any applicable fees will be shown through the website or during the transaction process.
Funds held in your account are intended for gaming and related use through the services. You must not use the website to transfer funds to another person, disguise the source of funds, or conduct any activity that may be unlawful. We may request information about the source of funds or the purpose of transactions where this is reasonably necessary to meet legal, regulatory or security obligations.
Games must be played through the approved website or application using the features provided. A wager or game result may be reviewed where there is a technical issue, system error, suspected manipulation, an interruption or another event affecting the fairness or accuracy of the service. If a clear error affects a game, balance, bet or transaction, we may correct the error and take reasonable steps to return the parties to the position they would have been in without the error.
Withdrawals may be subject to account verification, payment checks, applicable transaction rules and any conditions displayed when a deposit or promotion is made. We may return funds to the original payment method where appropriate or use another verified method. You remain responsible for providing correct payment information. A request may be delayed or declined while an account review, identity check, fraud assessment or other required process is underway.
We do not guarantee uninterrupted availability of the website, games or payment services. Access may be affected by maintenance, technical faults, telecommunications issues, events outside our reasonable control or other operational requirements. We will take reasonable steps to address material issues, but we are not responsible for losses caused by circumstances that we could not reasonably prevent.
3. Promotions, privacy and acceptable use
Promotions, bonuses and other offers are subject to the specific terms displayed with each offer. These may include eligibility requirements, qualifying actions, expiry periods, contribution rules, playthrough conditions, maximum values or restrictions on withdrawals. You should read the applicable promotional terms before accepting or using an offer. If a promotional term conflicts with these general terms, the specific promotional term will apply to the extent of that conflict.
We may withdraw, change or cancel a promotion where permitted, including where an offer has been published in error, has been used fraudulently or is no longer commercially or technically available. Unless expressly stated otherwise, a promotion is intended for one person and one account only. We may remove promotional benefits or related winnings where there is evidence of misuse, multiple accounts, collusion or a breach of the relevant offer terms.
Personal information is handled in accordance with our Privacy Policy. We may collect and use information needed to provide the services, manage accounts, process payments, verify identity and age, prevent fraud, meet legal obligations, improve the website and communicate with you about your account. We may share information with service providers, payment processors, professional advisers, authorities or other parties where permitted or required by law.
- Do not interfere with the operation, security or performance of the website.
- Do not use automated tools, bots, scripts or software to access, monitor or play games unless expressly authorised.
- Do not introduce malicious code, attempt to gain unauthorised access or test vulnerabilities without permission.
- Do not copy, reproduce, modify, publish or commercially exploit website content without authorisation.
- Do not engage in cheating, collusion, fraud, money laundering or any conduct that may compromise fair play.
- Do not use threatening, abusive, discriminatory or unlawful material when communicating with us or other users.
The website, software, branding, text, graphics and other content are owned by or licensed to the relevant rights holder. Your use of the services does not transfer ownership of any intellectual property to you. You receive a limited, personal and non-transferable permission to use the services for their intended purpose, subject to these terms.
4. Responsible gambling, suspension and legal information
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set limits before you play and take regular breaks. Never gamble with money needed for essentials, and do not play when affected by alcohol, medication, stress or other factors that may affect your judgement. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate professional or gambling support service in Australia.
Tools may be available to help you manage your play, including deposit limits, spending controls, time reminders, temporary breaks and self-exclusion. The availability and operation of these tools may depend on the service and your circumstances. Requests for account restrictions should be made through the available account or support processes. A restriction may not apply immediately to activity already in progress, so you should stop playing and confirm that the requested measure is active.
We may suspend, restrict or close an account where necessary to protect you, other users, the integrity of the services or our legal obligations. This may occur because of suspected underage gambling, identity concerns, duplicate accounts, payment issues, responsible gambling concerns, unlawful conduct, a breach of these terms or a request from an authorised body. Where appropriate, we may explain the reason for an action, although we may be unable to provide details if doing so would compromise an investigation or legal obligation.
If an account is closed, any remaining balance will be dealt with in accordance with applicable law, verification requirements, payment rules and the circumstances leading to closure. We may retain records for the period required by law or for legitimate business, security and dispute-resolution purposes. Closing an account does not remove obligations that arose before closure, including obligations concerning transactions, misuse or outstanding investigations.
To the maximum extent permitted by law, we are not liable for indirect, special or consequential loss arising from use of the services, interruptions, device or network problems, unauthorised access caused by your failure to protect account details, or events outside our reasonable control. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot legally be excluded or limited under Australian law.
We may update these Terms & Conditions from time to time to reflect changes to the services, law, technology or business operations. The updated version will be made available on the website and will apply from the stated effective date. If you continue to use the services after an update takes effect, you are taken to have accepted the updated terms. If you do not agree, you should stop using the services and arrange closure of your account where appropriate.
If you have a question, complaint or concern about these terms or your account, use the contact or support options made available on the True Blue Casino website. We may ask for information needed to verify your identity and investigate the matter. Any dispute should first be raised through the available support process, without limiting any rights or remedies you may have under applicable Australian law.