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Cookies Policy
True Blue Casino operates under a Costa Rica gambling licence. The platform uses 256-bit SSL encryption and all games are certified and audited by Gaming Laboratories International (GLI).
What are cookies?
Cookies are small text files or other data files that a website may store on your computer, mobile phone, tablet or another internet-connected device. When you return to the website, the cookie can allow the website to recognise your browser or device and remember information about your previous visit. Cookies do not normally contain information that directly identifies you, such as your name or contact details. However, information collected through cookies may be associated with other information held about you where this is permitted by law and described in our Privacy Policy.
We may also use technologies that perform a similar function to cookies. These can include pixels, tags, software development kits, local storage and device or browser identifiers. For convenience, this policy refers to all of these technologies as cookies unless a distinction is needed.
Some cookies are placed by True Blue Casino, while others may be placed by service providers that help operate, secure, analyse or improve the website. Third-party cookies are controlled by the relevant third party and may be subject to that party's own privacy information. We do not use cookies to avoid our legal or regulatory responsibilities, and the use of cookies does not change any obligations that apply to online gambling services in Australia.
Why we use cookies
- To make the website function correctly and support essential account and navigation features.
- To help protect the website, accounts and transactions from misuse, suspicious activity and security threats.
- To remember settings such as language, region, display preferences and cookie choices.
- To understand how visitors use pages and features so we can identify errors and improve performance.
- To support relevant content, marketing or promotional communications where permitted and where the necessary choices or consent have been provided.
- To create aggregated reports about website activity without using those reports to identify individual visitors unnecessarily.
- To help us meet legal, regulatory, operational and responsible gambling requirements.
Types of cookies we may use
Strictly necessary cookies
These cookies are needed for core website functions. They may support page navigation, account sign-in, session management, fraud prevention, security controls and the handling of requests made through the website. Because the website may not work properly without them, they generally cannot be disabled through a cookie preference tool. You may still be able to block them through your browser, but doing so can prevent access to some features or services.
Preference and functionality cookies
These cookies remember choices made during a visit or between visits. For example, they may remember language, region, accessibility settings, display options or whether a particular message has been viewed. Their purpose is to make the website more convenient and consistent. If you remove these cookies, you may need to enter your preferences again.
Analytics and performance cookies
Analytics cookies help us understand how people find and use the website. They may show which pages are visited, how long a page is viewed, whether a link is selected and whether a technical error occurs. We use this information in an aggregated or otherwise appropriate form to monitor performance, improve content and make the website easier to use. Analytics information is not intended to replace player support or responsible gambling monitoring.
Advertising and marketing cookies
Where applicable, marketing cookies may help us measure campaigns, limit repeated advertising, understand which content is relevant and present information about our services on this or other digital channels. These cookies may be provided by advertising, measurement or social media partners. We will use these technologies in accordance with applicable law and any choices you make through the cookie consent tool or your browser settings. Marketing cookies are not required to browse basic website content.
Session and persistent cookies
Session cookies are temporary and normally expire when you close your browser or end a session. Persistent cookies remain on a device for a set period or until they are deleted. The length of time a cookie remains active depends on its purpose, the service that places it and the settings applied to it. We aim to keep cookies for no longer than reasonably necessary for their stated purpose.
Your choices and managing cookies
When you first visit the website, a cookie banner or preference tool may give you information about optional cookies and allow you to accept, reject or manage certain categories. Your choices may be stored so that you are not asked the same question each time you visit. You can change your preferences later where the relevant tool is available. Refusing optional cookies should not prevent you from accessing core website content, although some features, personalisation or convenience functions may be limited.
You can also control cookies through your browser or device settings. Most browsers allow you to view stored cookies, delete existing cookies, block all cookies, block cookies from particular websites or receive a warning before a cookie is stored. Instructions differ between browsers and devices, so you should refer to the relevant provider's help information. If you use more than one browser or device, you may need to apply your preferences separately on each one.
- Deleting cookies may remove saved preferences and sign you out of areas that require an active session.
- Blocking necessary cookies may affect security, navigation, account access or other important website functions.
- Blocking analytics cookies does not necessarily stop all data collection required for security, legal compliance or service operation.
- Your cookie settings are separate from marketing communication preferences and account privacy choices.
- Device settings, browser settings and cookie tools may not control every technology used on a website.
If you use private browsing, clear your browser data or change devices, the cookie preference tool may ask you to make your choices again. Some settings may also be reset after a website update. We cannot guarantee that every browser control will work in exactly the same way, particularly where a browser or device provider changes its software.
Privacy, security and updates
Information collected through cookies may include an internet protocol address, browser type, device type, operating system, approximate location, pages visited, referral information, access times and interactions with website features. Depending on the service and the settings applied, it may also relate to an account or session. We handle this information in line with our Privacy Policy and use safeguards intended to protect information from unauthorised access, loss, misuse or alteration.
Cookies are not a guarantee of security. You should use a supported browser, keep your device and software updated, protect your login details and avoid accessing your account on devices or networks that you do not trust. Never share passwords or security codes with another person. If you believe that your account or personal information has been compromised, use the available account security options and contact the relevant support channel through the website.
We may update this Cookies Policy when our website, technology, services, legal obligations or business practices change. The updated version will be made available on this page, together with an updated effective date where appropriate. Changes may include the addition, removal or reclassification of cookies and similar technologies. You should review this page from time to time so you remain informed about how cookies are used.
Questions and concerns
If you have a question about this policy, your cookie choices or the way information is handled, please use the contact or support options published on the True Blue Casino website. Do not include unnecessary sensitive information in an enquiry. Requests relating to personal information may be subject to identity checks and other requirements described in our Privacy Policy.
This policy explains cookies only. It does not create an account, promotional, payment or gaming entitlement, and it does not replace the website terms, privacy information, responsible gambling information or any other conditions that apply to use of True Blue Casino services.