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Responsible Gaming
True Blue Casino operates under a Costa Rica gambling licence. The platform uses 256-bit SSL encryption and all games are certified and audited by Gaming Laboratories International (GLI).
Gamble for entertainment
Gambling involves risk, and there is no guaranteed way to win. Casino games are based on chance, so previous results do not determine future outcomes. A winning streak does not make another win more likely, and a loss does not mean that a win is due. Avoid systems or strategies that claim to remove the risk from gambling.
Only gamble with money that you can afford to lose after essential expenses, savings and other financial commitments have been covered. Set a personal entertainment budget before you start playing and treat that budget as a fixed cost. Never use rent, mortgage payments, household bills, food money, borrowed funds or emergency savings for gambling.
- Decide how much time and money you will spend before playing.
- Keep gambling separate from everyday spending and essential household costs.
- Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
- Do not chase losses by increasing stakes or continuing to play for longer than planned.
- Do not gamble to celebrate, escape problems, relieve boredom or change your mood.
- Remember that gambling is not a reliable source of income or a solution to financial difficulties.
It can help to keep a simple record of deposits, wagers, wins, losses and time spent playing. Reviewing this information honestly may make it easier to identify changes in your behaviour. If gambling is no longer feeling like a choice, stop playing and seek support.
Safer gambling tools and personal limits
Using limits is a practical way to stay in control. Depending on the features available on your account, you may be able to set deposit, wagering, loss or session limits. These tools are designed to help you follow a decision made in advance rather than relying on willpower while playing.
Set limits before you play
Choose limits that reflect your circumstances and personal budget. Consider setting daily, weekly or monthly limits, along with a maximum session length. Allow time for any requested limits to take effect where applicable. A limit should be low enough that reaching it does not affect your ability to meet other responsibilities.
Take a break or close your account
If you want to stop gambling temporarily, use the available time-out or account restriction options. If you believe gambling is becoming difficult to control, consider requesting a longer break or account closure. Once you ask for an account restriction, do not create another account or use another person's account to continue playing.
Account restrictions may not remove every gambling-related temptation. Consider blocking gambling websites and applications on your devices, removing saved payment methods and asking your bank about gambling transaction controls where those services are available. You may also wish to tell someone you trust so they can support your decision.
- Decide the amount you can comfortably spend and the time you can comfortably devote.
- Set the relevant account limits before making a deposit or starting a session.
- Stop when a limit is reached, even if you feel you could win back money.
- Review your activity regularly and adjust your approach if your circumstances change.
- Request a break or account closure if you are finding it hard to stop.
Recognising gambling harm
Gambling harm can affect anyone, regardless of age, income or experience. It may involve financial problems, stress, anxiety, relationship difficulties, poor sleep, reduced performance at work or study, or feelings of guilt and shame. Harm can develop gradually, and you do not need to wait for a crisis before asking for help.
Consider taking a break and speaking with a qualified support service if any of the following statements apply to you. You may be gambling more than planned, spending more than you can afford, borrowing money, selling possessions or hiding your activity from family and friends. You may be thinking about gambling frequently, returning to recover losses, feeling restless when you try to stop, or missing work, study or personal commitments.
- You regularly gamble for longer than intended.
- You increase the amount you wager to seek the same excitement.
- You chase losses or feel pressure to win money back.
- You feel distressed, irritable or secretive about your gambling.
- You borrow money, use credit or neglect bills because of gambling.
- Your relationships, work, study, health or sleep are being affected.
- You have tried to reduce or stop gambling but have not been able to do so.
If gambling is affecting someone close to you, support is available for affected family members and friends as well as for people who gamble. Avoid lending money to cover gambling losses, and seek advice about setting appropriate boundaries. You can encourage the person to get professional help, but you cannot control their decisions or take responsibility for changing their behaviour.
Getting help in Australia
If you are concerned about your gambling, speak with a qualified counsellor, health professional or gambling support service. Gambling Help Online provides information, counselling and support options for people in Australia who are experiencing gambling harm, as well as for families and friends. You can also contact your general practitioner or a local community health service for guidance.
Support can help you understand what is happening, make a plan, manage urges, address financial concerns and rebuild relationships. You do not have to manage the situation alone, and asking for help is a positive step rather than a sign of failure. Keep using your account restrictions while you arrange support, and avoid depositing or playing during periods when you feel unable to make a clear decision.
If you are in immediate danger
If gambling has contributed to thoughts of self-harm, suicide, violence or another immediate danger, stop gambling and seek urgent assistance. Contact emergency services in Australia or attend the nearest hospital emergency department. If you are worried about another person, stay with them if it is safe to do so and help them access urgent support.
Our customer support team can explain the responsible gambling features available on your account and help with requests for limits, time-outs or account closure. Customer support cannot guarantee winnings, provide financial advice or help you recover losses. Where a request involves safety or gambling harm, additional checks may be required to help protect your account.
True Blue Casino supports informed, responsible choices. Please review your gambling regularly, use the controls available to you and take action early if gambling stops being enjoyable or affordable. Your wellbeing should always come before playing.