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Privacy Policy
True Blue Casino operates under a Costa Rica gambling licence. The platform uses 256-bit SSL encryption and all games are certified and audited by Gaming Laboratories International (GLI).
Information we may collect
To provide online gaming services safely and effectively, True Blue Casino may handle different types of information about players and website visitors. The information collected depends on how the website is used, which services are accessed and what information is needed for security, operational and legal purposes. We aim to collect information that is reasonably relevant to these purposes and avoid requesting information that is not needed.
Account and contact information
When a player registers or updates an account, the site may collect details such as a name, date of birth, residential information, username, password, telephone details and email address. We may also record account preferences, settings, communications and information provided when a player contacts customer support. This information helps us create and administer an account, communicate about the service, confirm account ownership and respond to questions or complaints.
Verification and identity information
For age, identity, account security and compliance checks, the site may request verification documents or other information. This can include identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks performed. Verification information is handled for legitimate operational and legal purposes and may be reviewed using internal processes or specialist service providers.
Payments and transactions
The site may record deposits, withdrawals, bets, wins, losses, payment methods, transaction references and related account activity. Payment information may be processed by payment providers, and the site may receive limited information needed to confirm or reconcile a transaction. Complete payment card details may be handled directly by a secure payment service rather than being retained by the website.
Device, cookie and usage information
When the website is accessed, technical information may be collected automatically. This may include an internet protocol address, device type, browser type, operating system, language settings, approximate location, pages viewed, access times, referring pages and information about interactions with the website. We may also record login attempts, security events and unusual activity to help protect accounts and the website.
Information from other sources
Where appropriate, information may be received from payment providers, verification services, fraud-prevention services, analytics providers or other service partners. We may also receive information when a player contacts us through a support channel or chooses to provide information in a survey, promotion or other interaction.
How we use personal information
Personal information may be used for the following purposes. The particular use will depend on the circumstances and the type of information involved. Information may be combined from different interactions to maintain accurate records, improve security and make sure account activity can be assessed consistently.
- To create, operate and maintain player accounts and provide access to available website features.
- To process deposits, withdrawals, gaming activity and other account transactions.
- To confirm age and identity, verify account information and carry out customer due diligence.
- To detect, prevent and investigate fraud, money laundering, abuse, collusion, cheating, account takeover and other suspicious or unlawful activity.
- To protect players, the website, payment systems and other users from security threats.
- To provide customer support, investigate enquiries and resolve complaints or technical issues.
- To send service messages, including account notices, security alerts, policy updates and information required to administer an account.
- To understand how the website is used, monitor performance, troubleshoot problems and improve services, content and accessibility.
- To comply with applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.
- To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.
Marketing choices
Players may be able to choose whether to receive promotional communications. Marketing messages should include a reasonable way to opt out, and players can also contact us to withdraw consent to marketing. Opting out of promotional messages does not prevent the sending of essential service, security or account-related communications.
Service providers and processing
Personal information may be processed by service providers that help operate the website and its services. These providers may support hosting, technology, payments, identity verification, fraud prevention, analytics, customer support, communications, security and professional services. They are expected to handle information only for appropriate business purposes and in accordance with applicable requirements.
Information may also be disclosed where reasonably necessary to protect rights, safety, property or the integrity of the service; investigate suspected misconduct; respond to lawful requests; or meet legal and compliance obligations. If a business change affects the operation or ownership of the website, information may be transferred as part of that change, subject to appropriate safeguards.
Cookies, security and information storage
Cookies and similar technologies
True Blue Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, improve security, understand website usage and measure the effectiveness of content or communications. Some cookies are necessary for core functions, while others help with analytics, preferences or marketing. Cookies may be placed by the website or by service providers acting on its behalf.
Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect the availability, security or performance of some website features. Browser settings can also be used to delete cookies already stored on a device. The choices available may vary depending on the browser and device.
Security safeguards
Reasonable technical, organisational and administrative measures are used to help protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No online service can guarantee complete security, so players should use a strong, unique password, keep login details confidential and contact support promptly if suspicious activity is noticed.
Accuracy and account security
Players should provide information that is accurate, complete and current, and should update account details when circumstances change. Accurate information helps with account access, verification, payment processing, customer support and responsible security checks. Players should not share passwords, verification codes or other confidential account information with another person.
International handling
Depending on the services used, information may be accessed or processed by providers in different locations. Where information is handled outside Australia, appropriate steps may be taken to support its protection and to meet applicable privacy requirements. The categories of providers involved may change as website technology and service arrangements develop.
Retention and your privacy rights
How long information is kept
Information is generally kept only for as long as it is needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed. The length of retention may depend on the type of record and the reason it is held. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.
How to exercise your privacy rights
Subject to applicable requirements and reasonable verification of identity, players may contact support@truebluecasino-au.best to exercise privacy rights or ask questions about the handling of their information. Requests may include:
- Accessing personal information held about you and asking for an explanation of how it is used.
- Correcting information that is inaccurate, incomplete or out of date.
- Requesting deletion of your personal information where it is no longer needed or where deletion is otherwise available.
- Withdrawing consent to marketing communications or other processing that relies on consent.
- Asking for information about the categories of service providers or purposes involved in processing.
- Raising a concern about the way personal information has been collected, used, stored or disclosed.
A request to delete information may not always be able to be fulfilled immediately. Records may need to be retained for legal, security, fraud-prevention, accounting, dispute-resolution or other legitimate reasons. Where this applies, we will explain the relevant limitation where appropriate. Withdrawing consent does not affect processing that occurred before the withdrawal and does not prevent processing based on another lawful reason.
To protect privacy, additional information may be requested to confirm that a request has been made by the relevant account holder. We aim to respond within a reasonable timeframe and may ask for clarification where a request is broad or unclear. Players should avoid sending unnecessary sensitive information when making a privacy request.
Changes to this policy
This Privacy Policy may be updated when the website, services, technology or applicable requirements change. The latest version will be made available on the website. Players should review this page from time to time, particularly before providing new information or using significant new features. Where an update is important, reasonable notice may be provided through the website or by an account communication.