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Betting Rules
True Blue Casino operates under a Costa Rica gambling licence. The platform uses 256-bit SSL encryption and all games are certified and audited by Gaming Laboratories International (GLI).
General betting conditions
By opening or using an account with True Blue Casino, you agree to comply with the rules that apply to the relevant betting product, game or promotion. These rules may vary depending on the type of wager, the market selected, the game format and the information displayed when a bet is placed. If a specific product rule conflicts with a general rule, the product-specific rule will generally apply to that product.
You must be legally permitted to use the service in the place where you are located. You must meet any applicable minimum age requirement and provide accurate, current information when registering and using your account. An account must be used only by the person in whose name it is registered. You must keep your login details secure and must not allow another person to place bets or access your account.
True Blue Casino may carry out identity, age, payment method and account checks. You may be asked to provide documents or information before deposits, withdrawals, winnings or continued account access can be processed. If requested information is not provided, is incomplete or cannot be verified, a transaction may be delayed, declined or reviewed in accordance with the applicable terms.
- Only one personal account should be maintained unless the applicable terms expressly allow otherwise.
- You must not use an account for another person, conceal the true account holder or allow another person to control your betting activity.
- You must not use the service for unlawful activity, fraud, money laundering, market manipulation or any other prohibited purpose.
- You are responsible for checking that the selections, stake, odds and total amount are correct before confirming a bet.
- Bets must be placed using an approved payment method or account balance in accordance with the applicable payment rules.
Information shown on the website, including odds, prices, balances, game details and market status, may be updated from time to time. Displayed information should be checked before a bet is confirmed. Technical limitations, communication delays, display errors or other system issues may affect the information available to you.
Placing and accepting bets
A bet is normally treated as a request until it has been accepted and recorded by the relevant betting system. Selecting an outcome or entering a stake does not, by itself, guarantee that the bet has been accepted. You should check the confirmation, bet history or equivalent account record after placing a wager. If a confirmation is not displayed, avoid placing the same bet again until you have checked whether the first request was recorded.
A bet may be refused, limited, cancelled or subject to review where permitted by the applicable rules. This may occur because of insufficient funds, account restrictions, a suspended or closed market, a technical issue, suspected misuse, a pricing or settlement error, or information suggesting that the bet was not placed in accordance with these rules. Any action taken will be handled under the relevant Terms and Conditions and product rules.
Your responsibility before confirmation
- Confirm that you have selected the intended sport, game, event, market or outcome.
- Check the stake, odds, potential return and any applicable fees or conditions shown on the betting screen.
- Review whether the bet is a single wager, multiple wager, in-play wager or another available bet type.
- Ensure that your account has sufficient cleared funds and that the transaction complies with any applicable account limits.
- Submit the bet only when you are satisfied that all details are correct.
Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless the applicable rules specifically permit this. In-play or live betting may involve delays between an event occurring and information being displayed or a bet being accepted. Markets may be suspended while an event is in progress, and a bet submitted during a suspension may not be accepted.
If a bet appears more than once because of a connection, browser or system issue, review your account history and use the support option provided on the website rather than assuming that a duplicate will be removed. Keep relevant details, such as the date, time, amount and reference shown in your account, where available.
Results, settlement and corrections
Bets are settled using the official result or outcome relevant to the applicable market and product rules. The settlement method may take account of official announcements, event results, declared winners, game records, abandoned events, postponed events, dead heats, disqualifications, void outcomes and other circumstances described in the relevant rules. The result shown in an account or betting history is the record to use when checking how a bet was settled.
If an event is postponed, abandoned, interrupted, rescheduled or otherwise changed, the bet may be settled, voided or held in accordance with the rules for that market. Different selections within the same bet may be treated differently. A change to an event, participant, venue, start time or format does not automatically determine the result; the applicable product rules will be used.
Where an obvious error affects a displayed price, result, balance or settlement, True Blue Casino may correct the error and adjust the affected bet or account entry as permitted by the applicable terms. An obvious error may include an incorrect price, duplicated transaction, technical display problem or settlement that does not reflect the published rules. If you notice an error, report it promptly and avoid relying on an amount that appears to have been credited incorrectly.
A settlement may be reviewed if there is a reasonable basis to question the result, the integrity of the event or the accuracy of the relevant data. Reviews may also be required for verification, technical or security reasons. You agree to cooperate with reasonable requests for information connected with a review. Funds associated with a disputed or unverified transaction may remain unavailable until the review is completed.
Checking a settlement
- Compare the settled result with the market and product rules that applied when the bet was accepted.
- Check whether the event was postponed, abandoned, changed or subject to a special settlement condition.
- Review your bet history, account balance and any available transaction reference.
- Raise a query through the support option provided on the website if you believe a settlement is incorrect.
- Provide clear information about the bet and explain the reason for your query.
Payments, disputes and responsible betting
Deposits and withdrawals are subject to the payment methods, verification procedures and transaction conditions made available on the website. You may only use a payment method that you are authorised to use. The name and details connected with a payment method may need to match the verified account information. A withdrawal may be delayed while identity, payment ownership, account activity or compliance checks are completed.
You are responsible for reviewing your balance and transaction history. If you believe a deposit, withdrawal, wager, return or adjustment is missing or incorrect, raise the matter through the available support channel as soon as possible. Disputes are assessed using account records, system information, bet confirmations, payment records and the applicable rules. Keep copies of relevant messages or reference information where available.
Betting should be treated as entertainment, not as a way to make money or recover losses. Only wager amounts that you can afford to lose. Set a personal budget and time limit before you begin, and do not chase losses by increasing stakes or continuing to play for longer than planned.
- Take regular breaks and avoid betting when upset, stressed, tired or affected by alcohol or other substances.
- Use available account controls, deposit limits, activity monitoring or time-out options if they help you stay in control.
- Consider self-exclusion if you need a longer break from betting.
- Do not borrow money, sell possessions or use essential household funds to gamble.
- Seek support from an appropriate gambling-help service if betting is causing concern for you or someone close to you.
True Blue Casino may apply account restrictions, suspend access or take other steps where required by law, these rules, the Terms and Conditions or responsible gambling procedures. Rules and website features may be updated from time to time. The version available when a bet is placed will generally be relevant to that bet, unless a later correction or legal requirement applies. By continuing to use the service, you acknowledge that you have read and understood the rules that apply to your betting activity.